Know your rights when it comes to vehicle repair and maintenance.

Click here to watch a brief video about your rights


Did you know?
  • You are not required to take your vehicle to the dealer in order to maintain your warranty.
  • A warranty cannot require the use of a specific brand of replacement parts offered by your selling dealer.

No matter the brand of vehicle you drive - foreign or domestic - we can help protect you and your vehicle's warranty. By using quality CARQUEST Auto Parts and service, our skilled technicians can perform all of your vehicle's maintenance and repairs without voiding your warranty.

Frequently Asked Questions By Owners Of New Or Leased Vehicles

Q

Do I have to use the manufacturer's original equipment parts to keep my warranty valid?


A

Legally, automakers cannot specify which parts are used to complete your vehicle's service. You may use any brand-name quality parts such as CARQUEST Auto Parts to replace fan belts, hoses, brakes, exhaust or chassis parts and more.


Q

What do I have to do to keep my car or truck's warranty in effect?


A

Make sure your vehicle is serviced at the intervals specified in your owner's manual or warranty booklet and keep clear records of your vehicle's maintenance. Be sure to have the date, parts installed, vehicle identification number and mileage recorded on the invoice. Keep these receipts in a safe place. If you have a service log in your owner's manual or warranty booklet, use it.


Q

My car is a leased vehicle. Am I responsible for maintenance?


A

Even if you lease a vehicle you are responsible for all maintenance and repairs to keep the vehicle in good working order as outlined in the owner's manual.


Q

What parts should be replaced and at what intervals should these services be performed?


A

Check your owner's manual. It will give you all of the information you need regarding specific parts and service intervals. Make sure to read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow the requirements.


Q

What if my new car needs repairs other than regularly scheduled maintenance such as a brake job or other repairs? Do I have to return to the dealer for these repairs? What if these repairs are covered under my warranty?


A

The choice of where to have your car serviced and repaired is yours. However, you will probably have to take the car back to the dealer for any repairs covered under warranty. Thoroughly check your warranty to be certain which repairs are covered.


Q

How does the quality of aftermarket parts compare with original equipment parts?


A

Some are manufactured by the same supplier and may even be warranted longer than original equipment parts. Aftermarket parts supplied by CARQUEST meet or exceed manufacturers' specifications.


Q

If I do have a warranty-related problem with a dealership, what rights do I have?


A

If you have a problem, contact the customer service department of the car manufacturer and ask for assistance. They are concerned with customer satisfaction and may be able to help.



VanGelder's Automotive Inc. Offers Auto Repair Services You Can Count On!

ASE Master Technician
ACDelco
Jasper
UniSelect - AS+
ALL-DATA
IDENTIFIX
MITCHELL 1
Interstate Batteries
Kendall
Wix
BG
Car Care Aware

TESTIMONIALS

"Mike and his team were amazing; it's like a new car. Thanks guys."


-Penny D.

"THANK YOU for bailing me out of a tight jam!! I would have never made the road trip back to Denver with that bad wheel bearing. You guys really saved my butt - Fair price, fast service, years of knowledge... VanGelder's Auto is top tier!!!"


-Lyndon V.

"After spending many years in the parts and auto repair field I feel the staff are very professional and work closely with the consumer to solve their issues. The business has the latest in equipment and repair data to solve the many problems that arise with today's complicated computer controlled systems. Would certainly suggest that you give them a try and don't hesitate to ask questions about your issues. I'm sure the staff will go above and beyond to answer your concerns about the repairs needed."


-William R.

"I absolutely love coming here. They remember me, my vehicles and are genuinely caring about their customers. Thank you as always for your more than efficient service and outstanding work!"


-Cory G.

"Good friendly people. Good prices and work is always done when they say."


-Mark L.

"Great team of mechanics. Friendly and reliable. Great service."


-Tara B.

"I have been dealing with VanGelder's automotive for many years. Mike and Chris are always friendly and go out of their way to serve, especially in emergency situations. I would highly recommend them for all your automotive needs."


-David S.

"Prompt courteous service and very good value!!! A+"


-H W

"I have been doing business with the Van Gelders for way over twenty years. I trust their advice and more importantly their work."


-Paul Schneiderb. Graf

"Been friends for years. Always tries to fits us in if we are having a problem. They do great work in a timely manner."


-Roger DeLaVergne

"Have been doing business with them for years. Wouldn't go anywhere else! Top notch work, they go out of their way to accommodate you"


-Randy Parks

"JR and the team are great! We take all of our cars here for big and small problems."


-Devin Richards

"This is the type of auto service a person is looking for. Honest, professional, fair prices, and JR, Chris and Mike make you feel like a member of the family, people you can trust. I drive 38 miles for service because I TRUST these people. Glad they were there when I was looking for a new garage. Thank you VanGelder's "gang"."


-Sandy Wright

"Vangelder's is a top notch automotive business. They're always there to help out, especially in emergency situations. Mike and Chris are friendly and run a first rate operation."


-David Sperino

"Performed the work quickly and saved me some money also."


-Roy Wegener